Refund Policy

Last updated: November 2026

We want you to receive what you paid for. This Refund Policy explains when BoostDock may issue a refund for digital orders (server boosts, members, and other products listed on our shop).

1. How to get help first

After you pay, join our Discord server and claim your purchase: discord.gg/boostdock. Most delivery issues are fixed quickly when you open a ticket or follow the claim steps with your order proof and server invite.

2. When we will consider a refund

We look toward giving a refund when all of the following are true:

• You paid for an order on BoostDock and we can verify the payment (for example via Stripe).
• You claimed the order on Discord within a reasonable time and gave a valid server invite.
• We did not deliver the product you purchased, or we delivered substantially less than what you paid for.
• You contacted us on Discord and gave us a fair chance to complete or fix delivery.

3. When refunds are usually not given

• You provided an invalid, expired, or permission-blocked invite and did not provide a corrected one after we asked.
• Delivery completed successfully (boosts or members appear on your server as described).
• Discord removed boosts or took action on your server for reasons outside our control (policy violations, user error, etc.).
• You changed your mind after successful delivery.
• Fraudulent chargebacks or abuse of this policy.

4. Partial delivery and replacements

If part of an order failed but we can still fulfill the rest, we may offer a partial fix or replacement boosts instead of a full refund. If we cannot complete the order, we will work toward a full or partial refund matching what was not delivered.

5. How to request a refund

1. Join discord.gg/boostdock.
2. Open a support ticket or contact staff with your payment receipt, email used at checkout, and invite link.
3. Describe what you bought and what did not arrive.
4. Allow up to 48 hours for review (often much faster).

6. How refunds are paid

Approved refunds are sent back to the original payment method through Stripe when possible. Timing depends on your bank or card issuer (often 5 to 10 business days).

7. Chargebacks

Please contact us on Discord before opening a bank dispute. If a chargeback is filed while we are actively delivering or after successful delivery, we may submit evidence to the payment processor and restrict future orders.

8. Changes

We may update this policy. The date at the top shows the latest version.